Privacy Policy

Our commitment to your privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 2018 and UK GDPR) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order or request and second, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent. We will always obtain your explicit consent before sending any marketing communications. You can withdraw your consent at any time by contacting us.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: Your Name, Email Address, Contact Details, and the orders that you have placed.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the UK, we will ensure appropriate safeguards are in place and will always obtain your consent first.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our contractual obligations to you
• Legal Obligation: To comply with our legal obligations
• Legitimate Interests: To provide and improve our services
• Consent: Where you have given us explicit consent

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address and phone number
• Information about your employment, such as place of work
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we will retain your data for:

• Customer data: 6 years after the last interaction
• Marketing data: Until consent is withdrawn
• Financial records: 7 years as required by law

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

• Right to be informed about how your data is processed
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision making and profiling

To exercise any of these rights, please contact us using the details below.

ICO Information

Registration reference:  ZB534679

Data controller:  HSC International Ltd

Address:  Unit 4, 400 Cromwell Road, GRIMSBY, North East Lincolnshire, DN31 2BN

If you have any concerns about how we handle your data, you have the right to make a complaint to the Information Commissioner's Office (ICO). You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113